We get lots of questions about shipping. Here is our process and some information you might want to know.
When will my order be shipped?
Starting Mondays, we ship all orders that were placed from Sunday through Saturday of the previous week. We try to work as quickly as possible but it may take up to 7 days to fulfill your order.
Orders are shipped Monday through Friday in the order that they were placed. Processing combined orders takes slightly longer, so those orders will typically be sent out later in the week.
Once your order is shipped you will receive a confirmation email with your tracking information. On rare occasions, shipping may take longer than expected once in the hands of the carrier. Please understand that we have no control over this, but we will help in any way we can.
I placed multiple orders. Can they be combined into one shipment?
If you have placed multiple orders between Sunday and Saturday you do not need to submit an email requesting combined shipping. We will automatically combine orders that have the same name and shipping address into a single shipment. All orders placed between a given Sunday to Saturday period will be combined and shipped out the following week.
You will receive a partial shipping refund within a week of the combined orders being dispatched and your shipping notification will show all of the plants from all of the orders that were combined. While we will make every attempt to combine orders, there may be occasions where it isn’t possible due to unforeseen circumstances and we hope you understand.
What carriers do you use?
We now offer both FedEx and USPS shipping options, but due to delays in the USPS system, we can only guarantee live arrival if FedEx is selected.
Do you ship internationally?
We are not able to ship internationally at this time.
Do you ship plants in the winter? What if it is too cold?
We ship with heat packs October 1 to May 15 each year. More information can be found on our FAQ page.
Can I make changes to my order once it has been placed?
If you need to make an adjustment to your order, please submit a request by no later than Saturday night so that we have time to accommodate you before the shipping process begins Monday morning.
We can not add additional plants to your order, but we can remove items, update shipping details or cancel/refund un-shipped orders at your request.
Can the shipping address on my order be changed?
If for some reason you need to change your delivery address, we can handle it 2 ways. 1st if your order has not been shipped please use our contact form to submit a request. 2nd if the order has shipped please go to USPS.com or FedEx.com. Sign up there to make changes to delivery addresses. This feature with the USPS & FedEx is great. For USPS you can even have them hold your plants at the post office for pick up or schedule a day for delivery. You have a lot of control over your mail where we do not. For FedEx, you can have them send your package to an Official FedEx Location or your nearest Walgreens. In both of these cases, your order will be in a safe, warm, inside location.
What happens if my plants arrive dead or damaged?
On occasion the postal service or UPS carrier may be rough with some packages and they look a little rough on arrival. Please open the package as soon as possible and document any damage with your camera. Send us the photos and let us know what happened to firstname.lastname@example.org One of our Customer Service Specialists will take a look at your photos and be in touch with the next steps.
Will you hold my order?
We will hold an order for you upon request, but due to space limitations we are only able to hold them for a maximum of two weeks. If we are unable to ship your plants within that time period, your order will be refunded and the plants will be returned to stock. Please be aware of any cold weather in your area as you place an order.