FAQ's


Where is Enchanted Gardens MN located?

We are located in the Minnetonka, Minnesota area but ship nationwide. Our greenhouse is not open to the public and we do not have a retail store. Ordering is only available online.

How long will it take to receive my plants?

All orders are shipped the following week after they are placed. Shipping takes place Monday through Friday, depending on how many orders we receive. Shipping time will vary depending on your location but should take one to three business days.

Will my plant look like the pictures on this site?

All pictures on this site show mature specimens. Your plant will vary depending on the size purchased.

How can I contact you?

Visit our Contact Us <imbed link on contact us> and fill out the form. We will respond within two business days.

What is your return policy?

If you are unhappy with your purchase we are happy to provide a store credit or replace the plant within 30 days. Please note that shipping costs are not refundable.

Do you include heat packs for cold weather?

We will be providing heat packs on orders that are placed between October 1st and May 15th, the cold season in Minnesota.  These dates could change depending on the weather.  Above 31 degrees doesn’t require a heat pack and one could actually damage the plants

  • 21 – 31 degrees is shipped with a heat pack
  • Below 21 degrees is held for a max of two weeks before being canceled & refunded (some situations warrant an extension to the two week policy, at our sole discretion)

You will receive an email if your order is too cold to ship by end of the day on Saturday of the shipping week. This entire process is completely manual, so we do ask that you please be patient & understanding; we will get the information to you as soon as possible!

Can I combine orders?

We can as long as the request is done by midnight on Saturday. We are very busy packing on Mondays and Tuesdays, and it is all hands-on deck. We most likely will not see any other requests until it is too late. The partial refund on shipping will happen later that week. We will try our best, but in some cases are unable to make it happen.

Can I add to my order?

We cannot add an item to your existing order, but if you place an additional order before Saturday at midnight the orders will be combined for shipping if possible (see above).

What is your guarantee?

We guarantee live arrival on all our plants . And have a 30-day replacement guarantee on most. Please see item description for exceptions. We do reserve the right to reject any claims where our receiving instructions were not followed, or where negligence or purposeful damage has been done. Photos may be requested of plants. During the winter, the guarantee only applies to damage not caused by cold weather. We offer heat packs for extra protection against harsh winter conditions, and delay shipping when extreme cold temperatures occur.

Do you sell wholesale?

We do not offer wholesale.

Are you open to the public?

No sorry. We are not set up with the staff and facilities to allow the public to visit. We can arrange for groups like garden clubs and plant societies to take tours though.

Do you take special orders?

Unfortunately it's not manageable for us to custom grow plants for groups or individuals. 

Do you ship outside the U.S.A.?

No, I am sorry but at this time we are not able to ship outside the U.S.A.

Do you collect state taxes?

In June 2018, the Supreme Court of the United States ruled that states can require online sellers to collect sales tax based on the volume or value of transactions into a state, also known as economic nexus.

As of October 2021, we are required to collect taxes in the following states: Ohio, North Carolina, Virginia, New Jersey, Georgia, Michigan, Maryland, Nevada, Minnesota, Indiana, Utah, Hawaii, Kentucky, Washington DC, Washington, California, Colorado, Pennsylvania, Louisiana, Illinois, Texas.

Are there limitations to coupon codes?

Only one coupon code can be used per transaction.  Gift cards, sales tax, shipping & handling are excluded from all discounts.